E-COMMERCE SHIPPING & RETURN POLICY

Last updated July 18, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or exchange only. Please see below for more information on our return policy.

Shipping and Delivery

U.S. Postal Service first class mail is our standard method of shipping.

Orders are typically processed and shipped within 1-2 business days following order placement. Please allow an additional 4-6 business days for delivery.

U.S. Shipping Rates

ORDER AMOUNT

STANDARD SHIPPING RATE

$0-25.00

$7.95

$25.01-$50.00

$9.95

$50.01-$75.00

$13.95

$75.00-$100.00

$15.95

$100.01 or more

FREE

2-day and Next Day Express Shipping Options

At this time, we are not offering express shipping options.

International Shipping

At this time, we are not offering international shipping options.

 

RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return and item, please e-mail FES office at [email protected] or call the office at 805-924-1628. After receiving confirmation to return or exchange merchandise, package the item(s) securely and mail your return to the following address:

Friends of the Elephant Seal
250 San Simeon Ave, Suite 3B
San Simeon, CA 93452
805-924-1628
[email protected]

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]

EXCEPTIONS
Socks, caps, beanies and posters cannot be returned.
For defective or damaged products, please contact us at the customer service number below to arrange an exchange or replacement.
Please Note : Sale items are FINAL SALE and cannot be returned

QUESTIONS
If you have any questions concerning our return policy, please contact us at:

Friends of the Elephant Seal
805-924-1628
[email protected]

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